Privacy, in plain English.

Redacted Digital (redacteddigital.au) builds lead systems for trades, studios and local service businesses, operating from the Central Coast of NSW, Australia. When this page says “we”, that's us. When it says “you”, that's anyone using this site, filling in a form or booking a call.

Things you give us: your name, phone number, email, business name and whatever you tell us in a form, a booking, a chat or a call — including call and chat records when our systems handle an enquiry.

Things collected automatically: the usual website telemetry — device type, pages visited, roughly where you came from — via cookies and tracking pixels (see clause 5.0).

To answer you, to run the services you've engaged us for, to follow up when you've asked us to, and to measure whether our own advertising is working. That list is exhaustive. We don't sell your details to [anyone] — or to anyone else. The bar is doing a lot of work there, but so is the sentence.

The boring, honest list: our CRM and booking platform (GoHighLevel), our website hosting (Vercel), and advertising platforms (Meta) when you arrive via an ad. Some of these providers store data on servers outside Australia, typically in the United States. We only use providers we'd trust with our own numbers, and none of them are allowed to use your details for their own marketing.

This site uses cookies and tracking pixels (including the Meta pixel and our platform's analytics) to remember you and to tell us which pages and ads actually work. You can block cookies in your browser settings and adjust ad preferences inside Meta's own controls — the site will keep working either way.

You'll only hear from us if you asked to, enquired about something, or are a client. Every marketing email has an unsubscribe link that works on the first click, and “stop” always means stop — text it, email it or say it on a call.

We take reasonable steps to secure what we hold — access controls, reputable platforms, no spreadsheets of your details floating around on USB sticks. We keep personal information while there's a genuine business reason to, then delete or de-identify it.

You can ask what we hold about you, ask us to correct it, or ask us to delete what we don't need. If you reckon we've mishandled your information, tell us first and we'll deal with it properly. If we don't, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

If this policy changes in a way that matters, the revision number at the top changes with it — no silent edits. Questions, requests or complaints: hello@redacteddigital.au.